Return & Refund Policy

Return & Refund Policy

At kiaranstore, your satisfaction is our priority. If you are not completely happy with your purchase, you may return eligible items in accordance with the terms outlined below.

Return Period

Returns are accepted within 30 days from the date of delivery.

Return Conditions

To be eligible for a return, items must meet the following criteria:

  • Be unused and in their original condition.
  • Include the original packaging and all accessories.
  • Not be damaged due to misuse or improper handling.

The following items are not eligible for return:

  • Personalized or customized products.
  • Gift cards.
  • Clearance or final sale items.
  • Products that have been used or altered after delivery.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method.

Please allow 7–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are non-refundable unless the return results from an error on our part.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at reedseeyoukees292@gmail.com. We will work with you promptly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

The shipping fee for your original order is calculated and displayed at checkout and is non-refundable unless the return is due to our error.

Order Cancellation

Orders can be canceled within 12 hours of placement before they are processed for shipment.

Once the order has been shipped, cancellation is no longer possible.

Processing & Shipping Times

Processing time for orders is typically 2-4 business days.

Shipping time ranges between 7-15 business days, depending on your location and shipping method chosen.

If you have any questions regarding returns, refunds, or cancellations, please contact us at reedseeyoukees292@gmail.com or visit our website at https://martivox.shop.